I contacted this firm on behalf of one of their former clients trying to help him obtain copies of documents and had the displeasure of speaking to one young lady who did not seem to understand the question being asked by me nor the answer that was given to her by her co-worker. After placing me on a brief hold to clarify, the co-worker came on the line, did not introduce herself, and yelled into the phone that they did not have the documents, asking what else did I need, and who is the client - all things I had already relayed to the first young lady (and I also said I understood that they may not have them since it had been so long). I remained professional and courteous and told the co-worker that she was being unnecessarily rude and I would let her go to which she slammed the phone down. As a legal professional myself, I found this woman's behavior to be highly inappropriate and unprofessional. I can only hope she does not handle clients so rudely.
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